Company Overview:
For two decades, Gill Grilling has been providing customized meal plans to fraternities and sororities. Our clients trust us to deliver daily meal service on-site at their chapter houses. Chefs prepare meals daily, adapting the menu to meet the unique preferences of each fraternity or sorority. Our team enjoys a predictable schedule, an independent working environment, and an excellent work-life balance.
Position Overview:
As the Campus Manager, you will oversee the day-to-day operations of all fraternity and sorority kitchens at your university. You will be the direct supervisor of all campus-based employees, with responsibilities similar to those of a General Manager. You will be fully accountable for customer satisfaction and the overall success of the operation. While this is a multi-unit campus, you will not have assigned cooking shifts, though you may step in to assist chefs as needed.
Success in this role is driven by attention to detail, flexibility in managing different personalities, culinary expertise, and the ability to build strong relationships with both customers and team members. Key operational priorities include cultivating personal relationships with clients, ensuring safe operating procedures, and optimizing the ordering process. Ideal candidates will be results-driven, communicative, detail-oriented, and possess strong culinary management experience.
Reports To:
Regional Director, Vice President of Operations
Key Responsibilities:
- Ensure customer satisfaction through proactive feedback implementation and thorough follow-through.
- Oversee and manage food and labor budgets to ensure financial efficiency.
- Lead food ordering and inventory control processes.
- Supervise, coach, and develop staff to meet performance goals.
- Conduct regular vendor meetings and ensure efficient vendor relationships.
- Maintain daily communication with chefs to ensure they have all necessary resources.
- Hold regular meetings with customers to maintain strong relationships.
- Provide occasional hands-on cooking support, either regularly or on a fill-in basis.
Required Knowledge and Skills:
- General understanding of universities, fraternities, and sororities.
- Proficiency in technology, including Gmail and Google Suite.
- Excellent customer service skills, with an ability to build rapport and maintain strong client relationships.
- Strong attention to detail, along with the ability to follow up and meet client expectations.
- Self-motivated and able to work independently.
- Experience in cooking, kitchen management, and food ordering.
- Proven experience managing multiple units or locations.
- Background in repeat customer service environments, such as country clubs.
- A high level of professionalism when interacting with clients and team members.
Travel Requirements:
Minimal to none.
Qualifications:
- 5+ years of experience in high-volume culinary management.
- Strong understanding of business operations and financial management.
- Ability to make daily decisions, manage scheduling, and plan effectively.
- Knowledge of safety practices and sanitation standards.
- ServSafe certification (or ability to obtain certification).
- Ability to remain calm and effective under pressure.
- Expertise in managing on-the-fly requests with composure.
- Familiarity with ordering systems and inventory control.
- Proven track record of coaching, leading, and developing teams.
- Focused on driving continuous improvement.
Benefits:
- Competitive pay + bonus
- Medical coverage available for full-time employees
- 401(k) with company match
- ServSafe recertification credit
